Terms & Conditions

These conditions govern all bookings made with the Galilea Sports SL (“3F Sports” or “us” or “we”) registered in Spain. Our registered office is at Plaza Santa Eulalia 3-2, 07001 Palma de Mallorca, Spain. You (“you“ “the booker“) and all members of your party collectively called “the guests“ accept these conditions yourself and on behalf of all members of your party whether you are booking as a guest or on behalf of others. Confirmation of your acceptance of these terms will be indicated by deposits or full payments made to us.
In respect of all bookings relating to accommodations, chalets, events not operated by us, we act as an introductory agent on behalf of our preferred suppliers. Your contract for such bookings may be with the actual preferred supplier. All such bookings will be also subject to the relevant preferred supplier’s conditions. You will be notified at the time of booking if further preferred supplier conditions also apply.

1.1          Your Booking

Any booking, howsoever made, will only come into existence when deposit or payment has been made and your confirmation has been dispatched by us. Restrictions may apply in certain locations including, but not limited to, minimum night stay and age restrictions; you will be advised of these at the time of booking where applicable. We reserve the right to refuse any booking at any time. All guest names and contact telephone numbers are required at the time of booking including whether they are adults or minors. As soon as your confirmation and invoice are received, please check the details carefully. If anything is not correct you should tell us immediately. However, we regret we cannot accept any liability if we are not notified of any inaccuracy in the documentation. If there is an error in the confirmation or invoice, we reserve the right to correct it as soon as we become aware of it and will do so within 7 days of issue of the confirmation or invoice or, if your arrival date is within 7 days of booking, no later than 24 hours before your arrival date.

1.2          Special Requests

We will endeavor to do everything we can to help guests with special requirements. Please ensure we are made aware in writing, of any special requirements at time of booking so we can help you select the most suitable apartment for your needs. Although we will endeavor to meet any reasonable requests no guarantees can be given that any request will be met. Conditional bookings cannot be accepted i.e. any booking which is specified to be conditional on the fulfillment of a particular request.

2.1          Payment

We require a minimum 500.00 Euro deposit paid to be made in order to confirm any booking. Custom trips require a 50% deposit in order to confirm. If payment does not reach us at the required time we reserve the right to suspend or cancel any booking made. Payment should be made in Euro by: Visa or MasterCard. Credit card details must match the security checks. We may pass your debit/credit card details to a third party to process any payments. Credit Card fees are not refundable in any circumstances. Payments may also be made via Paypal, though be aware that payment must be received by us in local currency (Euros). FINAL payments will be detailed in the pro forma invoice supplied to client, failure to make full payment by deadline set, will result in the cancellation of your booking. Refunds of deposits are subject to conditions in section 4.5.

2.2          Security Deposit

A  Security Deposit  to cover “additional charges”, including breakages, damages, extra cleaning and further accommodation charges incurred during your stay, may be taken and you will be advised whether this is payable at the time of booking or on arrival – specifically where 3F Sports is acting as an agent to a property. This amount is typically 500.00 to 1000.00 Euros. In special circumstances, the deposit maybe required in cash upon arrival and returned to you upon check-out inspection or within 7 days should repairs need to be estimated.

2.3          Payment of Additional Charges

Valid credit/debit card details must be supplied at the time of booking and/or upon arrival to cover “additional charges.” These may be payable direct to the preferred supplier in some instances. These charges will be deducted from any Security Deposit held or from a debit/credit card supplied and any balance on the security deposit will be refunded. A written statement of the “additional charges” will be sent to you. In the event that payment under a debit/credit card is declined, or no card details are provided, we reserve the right to invoice the booker or guest direct for these charges.

3.1          Pricing

The rates we advertise are to the best of our knowledge correct at the date of publication but we reserve the right to change any rates from time to time. Prior to the booking being confirmed rates quoted are based on the rates prevailing at the time but are subject to change. Once a booking has been confirmed we will not change the rate quoted unless you amend the booking or our cost of supplying the accommodation changes as a result of tax changes or currency fluctuations beyond our control. VAT is charged at the rate in force at the time of booking.

4.1          Changes, Extensions and Cancellations

All requests for changes, extensions and cancellations must be made in writing directly to us. (Accordingly, if your booking is not changed, extended or cancelled through us you will be liable to pay us the full amount of the booking.)

4.2          Changes

If you wish to change any detail of your confirmed booking, we will do our best to make the change subject to an administration fee of 50.00 Euro plus VAT per booking which will be payable to us once any change has been made together with any other resulting costs which may result in an increase or decrease in rate depending on the date and length of stay. All changes of date are subject to availability. Should any change be rejected, the original booking will be re-instated. Name changes or child age changes will not incur any charges or administration fee.

4.3          Extensions

If you wish to extend a stay please give us as much notice as possible in order to facilitate your request. All extensions are subject to availability and rate change. Where notice to extend a stay has been given, we reserve the right to take all additional payments and charges from any credit/debit card used to make the original booking, or an invoice for the extended period will be sent to your billing address and payment must be made by return.

4.4     Cancellation

3F Sports reserves the right to treat an early departure or reduction in the number of nights or rooms/apartments  booked as a cancellation and apartments may be re- let and cancellation charges will apply. Non-arrivals will be treated as a cancellation and you will not be entitled to any refunds. Non-arrivals will be treated as a cancellation and you will not be entitled to any refunds. Please note that transaction fees are not refundable in the event of a cancellation.

4.5          Notice Period

Cancellation charges relate to the date prior to arrival when we are notified of the cancellation and will determine the cancellation charges incurred according to the scale below. These notice periods also apply to early departure or reduction in the number of minimum nights stay.

LENGTH OF STAY NOTICE PERIOD CANCELLATION CHARGE
ANY 31+ days prior to arrival date 30% of total invoice plus banking fees of 3%
ANY  30 days or less  prior to arrival date No refund

5.1          Changes by Us

We do not expect to have to make any changes to your booking however occasionally bookings have to be changed or cancelled or errors in information or other details corrected and we reserve the right to do so. If this does happen, we will contact you by telephone or email where reasonably possible. If a change has to be made or your booking has to be cancelled we will, if possible, offer you an alternative apartment of similar type and standard in a similar location for the same period. If the alternative apartment is advertised at a lower price, you will receive a refund of the price difference. However if the alternative apartment is at a higher price the new price will be payable. If you do not wish to accept a change or any alternative apartment offered or we cannot offer you a suitable alternative apartment, you may be entitled to cancel your booking and receive a refund unless this is the result of an Event beyond our Control – see below. You should tell us as soon as possible whether you wish to accept any change or alternative apartment offered or alternatively if you want a refund.

Events beyond our Control include but are not limited to the following: act of God, outbreak of hostilities, riot, civil disturbance, acts of terrorism, revolution, the act of any government or authority (including but not limited to refusal or revocation of any licence or consent), fire, flood, lightning, explosion, fog or bad weather, epidemic, interruption or failure of a utility service (including but not limited to electricity, gas, water or telecommunications), renovations and building work undertaken at the property or in the local area, strikes, lockouts or boycotts, embargo, blockade.

6.1          Insurance

We are not responsible for the theft and/or damage of your personal belongings during your stay in any property booked by us. Therefore you are advised to ensure you have appropriate insurances in place. In addition you are advised to ensure you have appropriate travel insurance to cover cancellation and medical expenses.

7.1          Website
Reasonable care has been taken to ensure that the content of our website (and/or other means of promotion or advertising) is correct but it is subject to amendment at any time without notice. All content on our website (and/or other means of promotion or advertising) is published in good faith but you acknowledge that we cannot check the accuracy of all information provided by our preferred suppliers for whom we act as agent. Our website (and/or other means of promotion or advertising) will only have a general representation of the accommodation shown. Actual accommodation size, design, fixtures, furnishings and facilities may vary.

8.1          Liability

All warranties, conditions and other terms implied by statute or common law or otherwise are, to the fullest extent permitted by law, excluded from any contract with us and these conditions shall apply in their place. However, nothing in these terms and conditions shall affect your statutory rights if you are a consumer.

Subject to the paragraph above, we shall not be liable for any loss of profits, loss of business, depletion of goodwill and/or similar losses, loss of anticipated savings, loss of goods, loss of contract, loss of use, loss of corruption of data or information, or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses.

If you are booking for, as or on behalf of a business or business employee, that business shall indemnify us against all liabilities, costs, expenses, damages and losses (including any direct or indirect consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other reasonable professional costs and expenses) suffered or incurred by us arising out of or in connection with your, or your business’s, breach or negligent performance or non-performance of these terms and conditions.

9.1          Your Accommodation

All accommodations are occupied as serviced apartments, chalets or hotel rooms and are only to be used as temporary or holiday accommodation for you, or your organization. If you or any member of your party fails to vacate at the end of the period you will be charged the appropriate accommodation charges for the continued period of occupation. No persons other than the guests have the right to use the accommodations. The maximum guests in an apartment, chalet or hotel room is determined by the number of beds included in the accommodation. If the maximum number is exceeded then we, or the preferred supplier, may refuse access to the accommodation and/or reserve the right to charge for additional fees at local rate.

9.2         Arriving and Departing

Accommodations are available from 4pm on the day of arrival to 10am on the day of departure. Early arrival or late departure may be available for an additional charge but cannot be guaranteed unless booked from the night before arrival or for the night after departure.

9.3         Access

Key collection details will be provided to you (via your booker where applicable) prior to arrival. It is essential that you have this information with you on arrival and, where notified, contact us in advance to confirm the arrival procedure.

9.4          Departure

The procedure for departure will be confirmed on arrival.

10.1        Facilities and Services

The following information applies to 3F Sports operated apartments and chalets. Further information is available from our reservations team or on arrival.
Cleaning: Apartments and chalets are cleaned weekly. The day your cleaning is scheduled will be advised on arrival. Weekly housekeeping includes linen/towel change and general cleaning.
Maintenance: Routine maintenance is carried out regularly by our Management team; however, occasionally we may need access to your accommodation to carry out essential maintenance. We will normally give you 24hours notice except in the event of an emergency when we require immediate access.
Telephone: Where telephones are provided, guests are responsible for all call charges incurred during their stay. In some cases the call charges are provided by a third party supplier and guests are responsible for setting up an account with the provider direct. Where applicable, information is provided in the Guest Information Folder.
Broadband: Where broadband is available, either via a wired or wireless connection, it may be charged for separately. Information about connection and usage will be provided on arrival. While we will make every effort to ensure the service is available at all times, we are unable to guarantee any internet or broadband connection and where a fault is deemed to be associated with the users’ hardware or software no support will be available. We are not responsible for loss or damage to guests’ computers or software at any apartment or while connected to a network service. Guests must not use the broadband connection at the apartment for illegal or immoral purposes and we reserve the right to pass on any records to the authorities if required.
Security: Guests will be provided with a set of keys/fobs/access card to access the property and the apartment. Additional sets can be provided on request. It is your responsibility to ensure you are in possession of these at all times and that they are returned at the end of your stay. An additional charge will be made for replacements and if we are required to provide access due to lost or forgotten keys.
Interruption to services: We will make every effort to ensure that guests enjoy a peaceful stay, however, cannot guarantee or be held responsible for any failure or interruption of, services to the building, including electricity, air conditioning, water or any damage to telephone, broadband, internet and other communications, including disruption or noise caused as a result of repair works being carried out in another part of the property. Where we are made aware of such failure or interruption we will endeavour to rectify such services within a reasonable period of time at our accommodations, and will use reasonable endeavours to ensure any preferred supplier is made aware of, and rectifies, such problems within a reasonable period.
Management Services: Our Management team is available to ensure your stay is as comfortable and enjoyable as possible. Contact details and working hours are made available on arrival.

11.1        Guest Responsibility

Guests are expected to comply with any regulations for use of the accommodation. These are available on arrival usually in the Guest Information Folder. If any guest breaches any of these conditions or the regulations, we reserve the right to request a guest vacate their apartment immediately without refund.
Smoking: Smoking is not/never permitted.
Pets: Pets are not allowed.
Nuisance: Guests are required to behave in a responsible manner, respect the property and their fellow guests and keep noise to a minimum between the hours of 10pm and 7am. This includes causing any sort of nuisance or disruption to fellow guests or using threatening or abusive behaviour towards a member of staff on the phone, in writing or in person. Guests are not permitted to use the accommodation for any illegal or immoral purposes. An additional charge will be made if the Management team is called out in response to a nuisance complaint.
Age Restrictions: Our minimum age for guests without guardians is 25 years old. Proof of identification and date of birth may be requested on arrival and if not presented on request, we reserve the right to cancel the booking.
Visitors: Guests are responsible for their visitors. Non residents will not be allowed access to the apartments after 11pm and we operate a strict no party policy.
Damage: Guests are required to keep the apartment, chalet or hotel rooms’ furniture, fittings and effects in the same condition as on arrival. Inventories and condition reports can be provided at the start and end of the stay, if required, at an additional cost. You are required to notify us of any damage, loss or broken items or matters requiring general maintenance. Any damage will be charged in full. In the event that these are discovered after departure we will notify you or the booker within 7 days of departure with full details and where possible photographic evidence. We will conduct walk through inspections upon check-out.
Cleanliness: We expect the apartments to be left in a reasonable state of cleanliness and order on departure. An additional charge will be made for extra cleaning or specialist cleaning to return the apartment to a fit state for occupation. Additional charges may include compensation for loss of revenue in addition to cleaning and repairs.
Lost Property: All your possessions should be removed from the apartment on the date of departure. We are not responsible for lost or left items. Should a left item be found, the cost of returning the item to the guests are soley of the guest. We will not hold any left or lost items longer than 30 days for guests.
Storage: Where facilities are available and at the owners risk storage of luggage may be provided at an additional charge.

12.1        Additional Charges

As a guide additional charges include, but is not limited to the following:

  • Breakages, loss or damage to the apartment or any of its contents – Cost of item in Euro
  • Cleaning, specialist treatment charges where more than routine cleaning is required or smoking has occurred – Euro 200
  • Inventory and condition reports – Euro 100
  • Lost keys or access cards –  (specific to property, but charges range from free to 500.00 E – We will confirm key cost in your reservation confirmation)
  • Call out charge for locked out Guests min. Euro 75
  • Broadband and telephone call charges
  • Extra bed (inflatable or rollaway Euro 45 per night, cot Euro 20 per night)
  • Other services e.g. car parking, dry cleaning, laundry, extra cleaning are available on request

VAT and local taxes are payable on all additional charges and where the level of the additional charges is not specified in these conditions, we will charge you the actual cost together with any administration costs. Prices for additional charges may change at any time. For payment of additional charges see cl.2.3 above.
13.1        Health and Safety

We take the health and safety of all our guests seriously. On arrival you should familiarize yourself with the layout of the accommodation and building and the health and safety procedures as detailed. Where 3F Sports acts as agent for a preferred supplier, we do not warrant that in booking these apartments on your behalf, that it is managed in accordance with local and national laws including health and safety. You also understand that although a preferred supplier may comply with local and national laws, the rights and remedies under such laws may be different to that of the United States of America, European Union or England.

14.1.       Quality and Feedback

We are committed to providing quality accommodation and conduct regular audits to ensure that high standards are maintained at the apartments. Many of the accommodations are also independently assessed. We also welcome feedback from our guests and ask them to complete a guest satisfaction survey on departure.

15.1.       Complaints

In the unlikely event that you are dissatisfied with any aspect of your accommodation please notify the 3F Sports  manager as soon as possible in the first instance. If you do not give us the opportunity to resolve a problem during your stay, this may affect the final outcome of any complaint received. We aim to deliver the best possible customer service, but in the unlikely event that you are dissatisfied with our service, please contact us by email to ken@3Fsports.com or by phone 0034.663.044.213

16.1        Privacy

We may use your contact details to tell you about our services, including special offers that we think may be of interest to you. If you do not want us to use your contact information please let us know by email to ken@3fsports.com.
17.1        General

We reserve the right to change these conditions from time to time. If guests are in breach of any of these conditions, we reserve the right to request that guests vacate their accommodation immediately.